Support Options
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How We Work
Enabling Solutions currently offers support under the following terms.
Maintenance Contract
Service Level Agreement.
Fair-usage policy.
Planned proactive sessions.
Time zone support available upon request.
Invoice in Arrears
"Best effort" approach.
Invoiced according to precise time used.
Monthly / weekly invoicing.
Time zone support available upon request.
Pre-pay
"Best effort" approach.
Support time provided in 10-hour blocks with 15-minute subdivisions.
Minimum purchase of one 10-hour block.
Time zone support available upon request.