Optimise the Entire Customer Lifecycle in the Cloud
NetSuite is the only cloud Customer Relationship Management (CRM) solution that delivers a real-time 360° view of your customer experience, from lead and opportunity through to sales order management, up-selling, renewals, and service.
In addition to advanced Sales Force Automation (SFA), customer support and marketing automation, NetSuite CRM+ delivers capabilities way beyond those offered by traditional CRM systems in a single, cloud-based solution.
Key Benefits
- Clear visibility into sales, service and marketing performance.
- Streamlined quote-to-order processes.
- Elevated productivity with a 360° view of your customers.
- Improved sales performance through forecasting, up-selling and commission management.
- Closer collaboration with partners.
- Increased customer service productivity and reduced case resolution times.
- More effective multinational sales and services management with global CRM.
Sales Force Automation
Optimise sales processes with complete opportunity management and access powerful tools that drive performance, including sales forecasting, commission management, up-sell management and more.
Customer Service Management
See huge improvements in complete case and escalation management. Accelerate service standards with knowledge-base management, customer self-service and more.
Partner Relationship Management
Improve collaboration with partners through partner relationship management (PRM) that delivers joint marketing campaigns, joint lead management, partner commissions and order processing.
Marketing Automation
Grow faster with practically unlimited customer segmentation and targeting capabilities, e-mail marketing and true marketing program ROI analysis.
Mobile
Comprehensive support for mobile devices — iPhone, iPad, BlackBerry or Windows Mobile — ensures that your employees can access NetSuite whenever they need it, wherever they might be.
CRM Analytics and Reporting
Fingertip access to sales, marketing and customer service information lets you measure and optimize performance — you even get back-office metrics for total business visibility.