/ About Support
How We Work
Enabling Solutions can support you in the following ways:
Maintenance contract or SLA.
Support time purchased in blocks and tracked to the nearest 15-minute subdivision.
15-minute subdivisions governed by a fair-usage policy to reflect real-time utilisation.
Fair-usage policy underpinned by monthly usage report.
Anytime support regardless of time zone available upon request.
Authorised user policy to promote cumulative knowledge gain.
Weekly or monthly payment terms to suit.
Authorised user policy.
"Best effort" basis.
Time-based, pay-as-you-go arrangement.
Enabling Solutions uses NetSuite's Advanced Support Case feature to process any support requests.
To access this facility, please visit
, and login using your Enabling Solutions Customer Centre email address and password.
Important Customer Notice
support cases must be present on the Enabling Solutions NetSuite Account before our support personnel can begin investigating them.