How We Work
Enabling Solutions can support you in the following ways:
Proactive
- Maintenance contract or SLA.
- Support time purchased in blocks and tracked to the nearest 15-minute subdivision.
- 15-minute subdivisions governed by a fair-usage policy to reflect real-time utilisation.
- Fair-usage policy underpinned by monthly usage report.
- Anytime support regardless of time zone available upon request.
- Authorised user policy to promote cumulative knowledge gain.
- No expiry.
Reactive
- Weekly or monthly payment terms to suit.
- Authorised user policy.
- "Best effort" basis.
- Time-based, pay-as-you-go arrangement.
Support Login
- Enabling Solutions uses NetSuite's Advanced Support Case feature to process any support requests.
- To access this facility, please visit www.netsuite.com, and login using your Enabling Solutions Customer Centre email address and password.
Important Customer Notice
- All support cases must be present on the Enabling Solutions NetSuite Account before our support personnel can begin investigating them.